{"id":6217,"date":"2026-10-01T12:43:33","date_gmt":"2026-10-01T10:43:33","guid":{"rendered":"https:\/\/highpark.de\/general-terms-and-conditions-gtc\/"},"modified":"2026-10-01T12:49:20","modified_gmt":"2026-10-01T10:49:20","slug":"general-terms-and-conditions-gtc","status":"publish","type":"page","link":"https:\/\/highpark.de\/en\/general-terms-and-conditions-gtc\/","title":{"rendered":"General Terms and Conditions (GTC)"},"content":{"rendered":"<style>\n.agb-content {\n  max-width: 980px;\n  margin: 0 auto;\n}<\/p>\n<p>.agb-content h1 {\n  font-size: 42px !important;\n  line-height: 1.15 !important;\n  margin: 0 0 28px 0 !important;\n  font-weight: 700;\n}<\/p>\n<p>.agb-content h2 {\n  font-size: 26px !important;\n  line-height: 1.25 !important;\n  margin: 34px 0 16px 0 !important;\n  font-weight: 700;\n}<\/p>\n<p>.agb-content h3 {\n  font-size: 20px !important;\n  line-height: 1.3 !important;\n  margin: 24px 0 10px 0 !important;\n  font-weight: 700;\n}<\/p>\n<p>.agb-content p,\n.agb-content li {\n  font-size: 17px !important;\n  line-height: 1.7 !important;\n}<\/p>\n<p>.agb-content ol,\n.agb-content ul {\n  margin: 0 0 18px 24px !important;\n  padding: 0 !important;\n}<\/p>\n<p>.agb-content p {\n  margin: 0 0 16px 0 !important;\n}<\/p>\n<p>@media (max-width: 768px) {\n  .agb-content h1 {\n    font-size: 30px !important;\n  }<\/p>\n<p>  .agb-content h2 {\n    font-size: 22px !important;\n  }<\/p>\n<p>  .agb-content h3 {\n    font-size: 18px !important;\n  }<\/p>\n<p>  .agb-content p,\n  .agb-content li {\n    font-size: 16px !important;\n  }\n}\n<\/style>\n<div class=\"agb-content\">\n<h1>General Terms and Conditions (GTC) of High Park Hospitality GmbH<\/h1>\n<h2>1. Scope<\/h2>\n<ol>\n<li>These General Terms and Conditions apply to contracts for the rental of hotel rooms for lodging purposes, as well as to all other services provided by High Park Hospitality GmbH (hereinafter referred to as the \u201cHotel\u201d).<\/li>\n<li>Subletting or subleasing the provided rooms, as well as their use for purposes other than lodging, requires the Hotel\u2019s prior written consent.<\/li>\n<li>The guest\u2019s general terms and conditions shall apply only if this has been expressly agreed upon.<\/li>\n<\/ol>\n<h2>2. Contracting Parties and Conclusion of the Contract<\/h2>\n<ol>\n<li>The contracting parties are the hotel and the guest.<\/li>\n<li>The contract is concluded upon the hotel\u2019s acceptance of the reservation. The reservation may be made in writing, by telephone, or via online booking systems (e.g., Mews).<\/li>\n<li>If the reservation is made by a third party on behalf of the guest, that third party is jointly and severally liable with the guest.<\/li>\n<\/ol>\n<h2>3. Services, Prices, and Payment<\/h2>\n<ol>\n<li>The hotel is obligated to reserve the booked rooms and provide the agreed-upon services.<\/li>\n<li>The guest is obligated to pay the agreed-upon rates for room occupancy as well as for any other services utilized.<\/li>\n<li>Prices include all applicable statutory taxes.<\/li>\n<li>Unless otherwise agreed, invoices are due immediately or within 5 days of the invoice date, without any deductions.<\/li>\n<li>The hotel is entitled to require an advance payment or security deposit (e.g., credit card guarantee) upon conclusion of the contract.<\/li>\n<\/ol>\n<h2>4. Using the Reservation System<\/h2>\n<ol>\n<li>For online reservations, the hotel uses external systems (e.g., Mews).<\/li>\n<li>The guest is required to provide accurate and complete information when making a reservation.<\/li>\n<li>The terms and conditions displayed during the booking process also apply.<\/li>\n<\/ol>\n<h2>5. Cancellation and No-Show<\/h2>\n<h3>a) Flexible Rate<\/h3>\n<ul>\n<li>Free cancellation is possible up to 24 hours before arrival<\/li>\n<li>For cancellations made within 24 hours prior to arrival: 90% of the total price<\/li>\n<li>No-show: 100% of the total price<\/li>\n<\/ul>\n<h3>b) Non-refundable rate<\/h3>\n<ul>\n<li>In case of cancellation, booking change, or no-show: 100% of the total price<\/li>\n<\/ul>\n<h3>c) General Note<\/h3>\n<p>The guest is entitled to prove that the hotel incurred no damage or only significantly less damage.<\/p>\n<h2>6. Cancellation by the Hotel<\/h2>\n<ol>\n<li>The hotel is entitled to terminate the contract if:\n<ul>\n<li>agreed advance payments are not made<\/li>\n<li>force majeure or other circumstances beyond the hotel\u2019s control make fulfillment of the contract impossible<\/li>\n<li>rooms were booked based on misleading or false information<\/li>\n<\/ul>\n<\/li>\n<li>In these cases, the guest has no right to claim damages.<\/li>\n<\/ol>\n<h2>7. Room Availability, Check-in, and Check-out<\/h2>\n<ol>\n<li>Reserved rooms are available to guests starting at 3:00 p.m. on the day of arrival.<\/li>\n<li>On the day of departure, rooms must be vacated by 12:00 p.m. at the latest.<\/li>\n<li>In the event of a late checkout, the hotel may charge the following compensation:\n<ul>\n<li>until 2:00 p.m.: 50% of the actual daily rate booked<\/li>\n<li>after that: 100% of the actual daily rate booked<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2>8. Use of the Rooms<\/h2>\n<ol>\n<li>The rooms are intended exclusively for lodging purposes.<\/li>\n<li>The maximum occupancy must not be exceeded.<\/li>\n<li>The hotel reserves the right to take appropriate measures in the event of violations of the house rules.<\/li>\n<\/ol>\n<h2>9. No Smoking<\/h2>\n<ol>\n<li>This is a non-smoking hotel.<\/li>\n<li>Smoking is not permitted in the rooms or in any public areas.<\/li>\n<li>Violations will result in a cleaning fee of at least \u20ac150. We reserve the right to seek further compensation for damages.<\/li>\n<\/ol>\n<h2>10. Wi-Fi Use<\/h2>\n<ol>\n<li>The hotel provides Wi-Fi as a complimentary service.<\/li>\n<li>There is no guarantee of availability at all times or of a specific speed.<\/li>\n<li>The guest agrees not to use the Wi-Fi for any unlawful purposes.<\/li>\n<\/ol>\n<h2>11. Hotel Liability<\/h2>\n<ol>\n<li>The hotel bears unlimited liability for damages resulting from injury to life, body, or health, as well as in cases of willful misconduct and gross negligence.<\/li>\n<li>In cases of slight negligence, the hotel is liable only for breaches of material contractual obligations (cardinal obligations) and only to the extent of the foreseeable damages.<\/li>\n<li>The hotel is liable for personal property brought onto the premises in accordance with statutory provisions (Sections 701 et seq. of the German Civil Code (BGB)).<\/li>\n<li>No liability is assumed for vehicles parked in hotel parking lots, except in cases of willful misconduct or gross negligence.<\/li>\n<\/ol>\n<h2>12. Guest Liability<\/h2>\n<p>The guest is liable for all damages caused by him, his traveling companions, or visitors.<\/p>\n<h2>13. Lost and Found<\/h2>\n<p>Items left behind will be forwarded only upon request and at the guest\u2019s expense.<\/p>\n<p>Items will be held for a period of up to 12 months.<\/p>\n<h2>14. Privacy Policy<\/h2>\n<p>Personal data is processed in accordance with the hotel\u2019s privacy policy.<\/p>\n<h2>15. Online Dispute Resolution and Consumer Information<\/h2>\n<p>The European Commission provides a platform for online dispute resolution (ODR):<\/p>\n<p><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n https:\/\/ec.europa.eu\/consumers\/odr<br \/>\n<\/a><\/p>\n<p> The hotel is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.<\/p>\n<h2>16. Final Provisions<\/h2>\n<ol>\n<li>German law shall apply.<\/li>\n<li>For merchants, legal entities under public law, or special funds under public law, the place of jurisdiction is Berlin.<\/li>\n<li>For consumers, the statutory places of jurisdiction apply.<\/li>\n<li>Should any individual provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.<\/li>\n<\/ol>\n<p><strong>Effective as of February 2026<\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions (GTC) of High Park Hospitality GmbH  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6217","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/highpark.de\/en\/wp-json\/wp\/v2\/pages\/6217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/highpark.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/highpark.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/highpark.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/highpark.de\/en\/wp-json\/wp\/v2\/comments?post=6217"}],"version-history":[{"count":3,"href":"https:\/\/highpark.de\/en\/wp-json\/wp\/v2\/pages\/6217\/revisions"}],"predecessor-version":[{"id":6241,"href":"https:\/\/highpark.de\/en\/wp-json\/wp\/v2\/pages\/6217\/revisions\/6241"}],"wp:attachment":[{"href":"https:\/\/highpark.de\/en\/wp-json\/wp\/v2\/media?parent=6217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}